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Q?
What do I do when a death has occurred?
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A.
It is the responsibility of a family member to contact us to advise us of the death and we can assist you with your needs.
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Q?
Is your company a funeral home?
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A.
No, we are an alternative to a funeral home known as a "transfer service". We are still licensed by the Bereavement Authority of Ontario and staffed by licensed funeral directors.
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Q?
How are you different from a funeral home?
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A.
We do not offer traditional funeral services such as embalming and visitation. We do however offer direct cremation and direct burial services.
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Q?
Is it necessary to have a casket for cremation?
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A.
No, it is not necessary but by law, the crematorium would require that the body be placed in a combustible container made of either wood or cardboard.
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Q?
Is embalming required by law?
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A.
No, embalming is not required in the Province of Ontario.
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Q?
Is an urn required?
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A.
No, it is not required by law but may be desired if there will be a memorial service or if the remains are to be interred in the cemetery. We offer a selection of urns to choose from.
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Q?
Can prepaid/prearranged services be transferred or cancelled?
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A.
Prearrangements can be transferred to another establishment or cancelled at any time. A letter requesting the change is all that is required. The principal and interest will be refunded to the consumer. Note: the accumulated interest is taxable.
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Q?
Where can I make arrangements once a death has occurred?
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A.
You can call our office at 705-586-3220 to set up an appointment either at our facility, your home or through online correspondence.
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Q?
Are there any hidden fees?
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A.
No, we do not charge extra for additional death certificates, late night/weekend transfers from a place of death or after care services.